AppExchange Solutions

Discover AppExchange Solutions

• AppExchange was launched in 2006
• It is a marketplace for Salesforce-related “solutions,” including:
  • Apps
  • Components
  • Bolt solutions
  • Lightning Data
  • Flow solutions
  • Consultants
• Today, more than 88% of Salesforce customers have installed at least one app.
• An app is a ready-to-install collection of items that work together to serve a particular function. To create apps, developers combine custom objects, applications, tabs, and components in to a single app package.
• Components are building blocks that let you put bigger things together, like apps. They let you add functionality without having to develop it.
  • Web components are user interface elements. In Lightning, everything on a page (buttons, tabs, etc) are lightning components.
• Bolt Solutions are complete industry solutions that are quick to deploy on Salesforce. Examples:
  • Deliver a complete customer onboarding experience
  • Jumpstart creation of a community/website that integrates with Salesforce
  • Create a portal for franchisees to access latest versions of logos/other brand assets
• Lightning Data are a special type of app that connects the org to a third-party data feed. Examples:
  • Market analysis and go-to-market strategy
  • Lead scoring and routing
  • Marketing segmentation in account-based marketing (ABM)
  • Artificial Intelligence (AI) and Einstein Flow Solutions automatically do things like update data, send email, and interact with external systems on behalf of the user. Examples:
  • Send an SMS message
  • Conduct a credit check
  • Update account info
  • Add branded, mobile-ready surveys to your flows
  • Create orders from quotes
  • Validate, capture, and save customer payment methods Consultangs are specialists with deep industry knowledge and proven Salesforce expertise.

Find Your Way Around AppExchange

• Search results can be filtered by:
  • Solution type
  • Price
  • Salesforce edition
  • Customer rating
  • Language
• Industry-specific solutions are available on the “Industry Collections” tab:
  • Communications
  • Education
  • Financial services
  • Government
  • Healthcare and life sciences
  • Manufacturing
  • Media
  • Nonprofits
  • Professional services
  • Real estate
  • Retail
  • Travel, transportation, and hospitality

Tour Solutions by Type

• Apps are fully-baked, ready to install solutions. An example might be a sales contracts workflow app that sends a contract to stakeholders, collects signatures, and tracks approvals.
• Components are compact, configurable, and reusable elements that can be packaged into an app or other solution type, or added to a web page. Components make it easy to plug in small features, screen elements, or functions to existing systems.
  • An example might be a component on an account record page that displays when a follow-up date for that account is approaching.
• An example Bolt Solution is a self-service employee support ticket creation and tracking portal that integrates with Salesforce cases. In the support world, a case is a question, feedback, or issue.
• An example Lightning Data solution might be a data integrity checker.
• An example Flow Solution might help to run credit checks on accounts and then run a series of steps to set up the customer account for billing.
  • Sometimes these are templates that need to be customized in a Sandbox before deployment to the production org.

Install an AppExchange Solution

• Salesforce Labs is a program that lets Salesforce engineers and other trailblazing employees create solutions and share them with you on AppExchange. They are:
  • Free.
  • Ready to install.
  • Designed to solve common business challenges.
  • Open source.