Business Process Mapping

Business Process Mapping Knowledge Area Intro (55)

User Experience Basics (56)

  • The form of Jobs to Be Done varies, but it frames a persona’s desires and reasons for them.
  • RACI chart: Responsible, Accountable, Consulted, and Informed

Design Patterns (57)

How-To Resources for Business Analysts - Diagram Kit of Parts (58)

  • Mike Wheeler highlighted the Salesforce Architect webpage in general, as well

  • Two basic styles of diagrams: Documentation & Implementation, and Marketing, Strategy & Sales
  • Mike Wheeler highlighted the Diagram Kit of Parts, which is a reusable set of components to help you build, customize, and reuse diagrams. These components represent the basic parts of a common, standardized visual language for Salesforce diagrams.

Trust & Compliance - See System Status and Maintenance (59)

  • System Status and Maintenance page, linked here
    • Instances, or servers, are numbered like NA98

More Business Analyst Resources on architect.salesforce.com (60)

Data Governance - Resources and Whitepapers (61)

  • No longer linked on the Architect page?

Process Mapping for Business Analysts - Types of Process Maps (62)

  • UPN (Universal Process Notation)
  • A process map is a hierarchy of diagrams, meaning you are able to drill down to give more detail. This enables each diagram to be kept to 8-10 boxes, while being able to describe a broad scope of complete processes. There is no limit to the number of levels you can go down.
    • Other types: Capability Model, Detailed Process Map, SIPOC,
    • Value Stream Map - visualizes the flow of material and information that is needed to bring a product to the customer
    • SIPOC templates are available on LucidChart

Process Mapping Practice Questions on Trailhead and Knowledge Area Overview (63)

  • Salesforce is positioning Business Analyst certification as a bridge between the Admin world and the Consulting world - it is included in both areas on the credentials page